Shipping policy

Shipping & Delivery Policy

At Natural Hydration Skincare, we are truly grateful for every order placed with us. Your support allows us to continue creating plant-based, nontoxic skincare with intention, and we take great care in preparing and packaging every order before it leaves us.

We want your products to arrive safely, securely, and in the condition they left our hands. Once an order is handed over to the shipping carrier, however, there are circumstances that are outside of our control.

Processing & Shipping

Orders are processed within the timeframe stated on our website at the time of purchase.

Once your order ships, you will receive a shipping confirmation with tracking information so you can monitor your package.

Orders may be shipped through USPS or other shipping carriers selected by Natural Hydration Skincare.

Please make sure your shipping address is accurate and complete before placing your order. Natural Hydration Skincare is not responsible for delays or delivery issues resulting from an incorrect or incomplete address provided at checkout.

Delivered Packages

Once a package is marked “Delivered” by the shipping carrier, Natural Hydration Skincare is not responsible for packages that are subsequently lost, stolen, or misplaced after delivery.

If your tracking information shows that your package was delivered but you cannot locate it, we recommend taking the following steps:

  • Check your front door, side door, mailbox, porch, garage, or other areas where the carrier may have left the package.

  • Check with neighbors or anyone else who may have accepted the package on your behalf.

  • If you live in an apartment, condominium, or other managed property, check with your leasing office, front desk, mailroom, or property management.

  • Contact the shipping carrier and report the missing package.

  • If USPS shows the package as delivered but you cannot locate it, request a USPS delivery investigation or service request.

  • If applicable, provide us with the USPS case/reference number so we can document the issue on our end.

Shipping carriers are responsible for packages once they leave our facility and are best equipped to investigate delivery scans, carrier routes, GPS delivery information, and potential misdeliveries.

Damaged Packages

We carefully package orders before they leave our facility. However, packages may occasionally become damaged during transit.

If your order arrives damaged:

  1. Please take clear photos of the damaged product(s).

  2. Take photos of the shipping box and packaging, including any visible damage.

  3. Keep the original shipping box, packaging materials, and damaged product(s).

  4. Contact Natural Hydration Skincare as soon as possible.

  5. If requested, you may be required to file a damage report with the shipping carrier.

Because our packages are insured when applicable, documentation of the damage may be required for us to pursue a shipping insurance claim.

Please do not discard the damaged product or packaging until you have received further instructions from us or the carrier.

Lost or Missing Packages

If your package has not arrived within the expected delivery timeframe or tracking indicates that it may be lost in transit, please contact us so we can determine the appropriate next steps.

When a package is still in transit, we may need to allow the carrier time to complete its delivery or investigation before a replacement or other resolution can be provided.

For packages that have been confirmed as lost by the carrier, Natural Hydration Skincare will review the circumstances and determine the appropriate resolution based on the order, shipping status, and applicable shipping insurance.

Protecting Your Delivery

To help prevent delivery issues, we recommend:

  • Shipping to an address where someone can safely receive the package.

  • Using a secure delivery location or PO Box if you have experienced previous delivery problems.

  • Monitoring your tracking information.

  • Retrieving your package promptly after it has been marked delivered.

  • Providing a complete and accurate shipping address at checkout.

A Note About Shipping Responsibility

We take responsibility for properly preparing and shipping your order. Once your package is accepted by the shipping carrier, however, the carrier controls the transportation and delivery of the package.

While we cannot control what happens to a package after it leaves our facility, we will do our best to assist with appropriate carrier investigations and insurance claims when documentation is available.

Thank you for supporting Natural Hydration Skincare and for understanding the shipping process. We truly appreciate your business and your trust in our brand.