Refund policy
At Natural Hydration, all products are handcrafted personal care items. Due to the nature of these products, we follow strict health and safety standards.
Returns
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. We do not accept returns on opened or used products.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Damages and issues
Please inspect your order upon reception and contact within 48 hours of delivery with your order number and clear photos. We will resolve the issue as quickly as possible.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Opened or used personal care products
- Sale or discounted items
- Gift Cards
Shipping
Customers are responsible for all shipping costs related to exchanges unless the issue resulted from our error.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
How to Contact Us
For all returns, exchanges, or store credit inquiries, please contact: Team@naturalhydrationskincare.com
